CSO – Our users actually safe the space book being safe senator I think Facebook is safe I use it and my family use it and all the people I love and care about use it all the time why should we trust Facebook to make the necessary changes we have made a lot of mistakes in
Running the company do you think the average consumer understands what they’re signing up for I don’t think that the average person likely reads that whole document the Facebook founder and CEO taking the hot seat for the first time facing tough questions from over 40 US senators one of the primary
Concerns Facebook’s growing role in our elections what is Facebook doing to prevent foreign actors from interfering in u.s. elections one of my top priorities in 2018 I was to get this right one of my greatest regrets in running the company is that we were slow in identifying the Russian information
Operations in 2016 we expected them to do a number of more traditional cyber attacks which we did identify and notify the campaign’s that they were trying to hack into them but we were slowed identifying the type of new information operations swapping out his signature gray t-shirt and jeans for a suit
Zuckerberg remained stoic sitting calmly for nearly five hours we’ve seen the apology tours before your User Agreement sucks the two days of congressional hearings called as a result of that controversial Cambridge analytic a data breach is Facebook keeping track of your phone calls and your text messages many now questioning whether their
Information is truly safe on the social networks Cambridge analytics reportedly breached the profiles of tens of millions of users the Millennial billionaire first arrived in Washington on Monday meeting privately with lawmakers then dodging questions from reporters mr. Zuckerberg are you doing enough to protect your users this week
87 million Facebook users are receiving a notice on their feeds informing them their personal data was shared with the political consulting firm during the hearings Ucker Berg took personal responsibility for the social networks failure to safeguard users privacy that was a big mistake and it was my mistake
And I’m sorry I started Facebook I and I’m responsible for what happens here I think Mark Zuckerberg is gonna sleep a lot better tonight than he did last night he came in sounding well-prepared knowledgeable he certainly owned up to his mistakes which is an important thing to do Zuckerberg admitting Facebook has been
Used to spread fake news in hate speech it’s clear now that we didn’t do enough to prevent these tools from being used for harm as well there are a great many Americans who I think are deeply concerned that Facebook and other tech companies are engaged in a pervasive
Pattern of bias and political censorship there have been numerous instances with Facebook in May of 2016 Gizmodo reported that Facebook had purposely and routinely suppressed conservative stories from trending news including stories about CPAC including stories about Mitt Romney including stories about Glenn Beck to a great many
Americans that appears to be a pervasive pattern of political bias do you agree with that assessment senator let me say a few things about this first I understand where that concern is coming from because Facebook in the tech industry or located in Silicon Valley which is an extremely left-leaning place
All right this is actually a concern that I have and that I try to root out in the company is making sure that we don’t have any bias in the work that we do and I think it is a fair concern there are people in Russia whose job it
Is is to try to exploit our systems and other internet systems and other systems as well so this is an arms race I mean they’re gonna keep on getting better at this and we need to invest in keeping on getting better at this – last year Facebook estimated that 146 million
Americans saw Russian linked content during the election lawmakers blasted the company for not doing more to stop it saying that companies like his have been given too much Liberty and need to be regulated I come in peace I don’t want to vote to have to regulate facebook but
My god I will lot of that depends on you Zuckerberg also admits that starting the company at such a young age may have led to its imperfections it’s pretty much impossible I believe to start a company in your dorm room and then grow it to be at the scale that we’re at now
About making some mistakes the entrepreneur was just 20 years old when he and some college friends built the first Facebook your actions could have permanently destroyed everything I’ve been working on the drama behind Facebook’s development highlighted in the Academy award-winning film The Social Network I’m not talking about a
Dating site I’m talking about taking the entire social experience of college and putting it online Facebook is now ubiquitous worldwide with more than 2 billion users logging on each month sharing everything from photos to status updates where they work even their religious and political beliefs but with that growing number
There are increasing concerns about who has access to a user’s personal information one of the threats with your data on Facebook is your phone number it might have been scraped by scammers or other malicious actors who want to use your information to spam you or to steal
Your identity part of the problem may be built into Facebook how do you sustain a business model in which users don’t pay for your service senator we run ads Facebook makes billions by selling ads based on all the data they’re collecting in 2017 the company boasted revenues of
A whopping forty point seven billion dollars earlier this month Facebook’s chief operating officer Sheryl Sandberg was information people had already listed on Facebook publicly now that doesn’t make it okay she pointed out that Facebook is free and suggested users may need to pay to stop Facebook from collecting and using their data to
Sell ads are you actually considering having facebook users pay for you not to use that information senator people have a control over how their information is used in ads in the product today I think what Sheryl was saying was that in order to not run ads
At all we would still need some sort of business model I actually might be willing to pay I would like to snow is there a number that you will totally protect my privacy not use my information for any advertising any personalized targeted stuff at all what’s the price I’d like to know that
Price concerned about his own privacy Apple co-founder Steve Wozniak announced that he’s deactivating his Facebook account joining the delete Facebook movement it just sort of hit a breaking point for me just last month it was Facebook in the crosshairs of its own data breach if you are looking at trying to create
Information weapons you’re the the battlespace that you operate in is social media that’s that that is where the fight happens Chris Wylie worked at Cambridge analytic a consulting firm which helps political candidates better target voters online Wylie claims that in the summer of 2014 Cambridge analytic I used a third party
To take data from the Facebook accounts of roughly 87 million Americans weaponizing the internet weaponizing the Internet absolutely two years later Cambridge analytic Oh went on to work for the Trump campaign but says it never used that data in question the campaign itself denies using Cambridge analytic it saying it
Relied on information from the RNC Cambridge analytic AHA’s denied any wrongdoing why didn’t Facebook ban Cambridge in 2015 why’d you wait so this is this is clearly one of the questions that I asked our team as soon as I learned about this is why did we wait until we
Found out about the reports last month to to ban them but for those whose data has already been compromised the breach may have far-reaching consequences right before Zuckerberg appeared on Capitol Hill Facebook in Cambridge analytic were hit with a class-action lawsuit accusing the company of misusing personal information
It’s unlikely that people will stop using Facebook the social network has essentially become a utility it not only owns Facebook but it owns Instagram and whatsapp and a number of other companies the social media site says it’s doubling down on security increasing the number of employees working on security from
10,000 to 20,000 Zuckerberg calm careful and contrite demeanor played well Facebook stock increased four and a half percent I think Mark Zuckerberg is comfortable being Mark Zuckerberg I believe Facebook is the canary in the coalmine they’re the biggest so they’re obviously going to get the most scrutiny here
Is adjourned for nightline I’m Mary Bruce in Washington hi everyone George Stephanopoulos here thanks for checking out the ABC News YouTube channel if you’d like to get more video show highlights and watch live event coverage click on the right over here to subscribe to our channel and don’t forget to download the ABC
News app for breaking news alerts thanks for watching
Zuckerberg testified at a joint hearing Tuesday before senators on the Commerce and Judiciary committees.
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