Family sues Google after father drives off bridge

CSO – The family of a North Carolina man is suing Google, accusing the tech giant of negligence after their loved one died allegedly because of Google Maps. Phillip Jackson’s wife says her husband was driving back home from her daughter’s birthday party last summer. His family says he was following the app’s

GPS directions on a dark and rainy night, which led him to an unmarked, collapsed bridge that he assumed was a safe route because of the GPS directions. This is what the bridge looked like in the daytime. Instead, he fell to his death. The lawsuit claims Google had received notifications from area

Residents about the bridge, but failed to update its maps. Now, Google has issued a statement that reads, We have the deepest sympathies for the Jackson family. Our goal is to provide accurate routing information in maps, and we are reviewing this lawsuit. The family is also suing Google’s parent company,

Alphabet and two local companies for failing to maintain the bridge. CNN has asked for comment from those co-defendants as well. So joining me now is Alisha Jackson, Phillip Jackson’s widow. Alicia, I just want to start with one. I’m so sorry for your loss. I’m so sorry that this happened, but that your husband

Was leaving your daughter’s birthday party. You had left earlier. What did you think when she didn’t come home? How did you tell your two daughters Well, I thought first that he was sleeping on the couch when I woke up, so I didn’t really rush. But when I came downstairs, saw he wasn’t there,

And I was kind of confused. And my daughter came down and asked, where’s daddy? And I said, I don’t know. And she started to cry. So I said, no, no, it’s okay, honey. You know, Daddy, I’m sure he’s helping somebody now. He does. Somebody needed to use the truck.

And then I kind of went in the back room and started calling my friends and asking when he left. And they said, we’ll drive the roads to see if we can find him or anything. I call the police. They said, No, no way. I’m telling anybody, don’t worry,

You know, and I check the hospitals. Then a while later, Amelia I. My daughter, she knocked on the door and said, Mommy, the police are here. And immediately, my my heart just hit the floor. And I was on the phone with his sister, and she told me, just breathe. Just breathe.

And I went out and, you know, the police were there and all of my friends and just the look on their faces you know, I just knew and it felt like forever that they weren’t telling me that, you know, and I was kind of like, what’s crazy? Where is he? And so then

It was the worst day of my life. I just started, like, of course, right now. And then in the midst of it, my girls are coming to the door trying to see if I’m okay. Because they can hear me. So I’m trying to say this. Okay, go back inside.

And then my friend said, you know, you just you just have to tell them. And I just went inside, and I told them, you know, girls know Daddy had an accident and he went to heaven, but those are our dog. And my youngest is sort of in shock. The oldest.

Very, very smart. Very. I mean, they’re both very close with them, but she just got very angry and just started running around and pushing everything off of the countertops. And, you know, understandably and I try to give her a hug, said, I don’t want a hug. I want daddy you know? She said,

What are we going to do on Father’s Day? I don’t want to get married. He’s not going to be there. And so it’s you know, it was hard yeah. And I had to, you know, just to go ahead, I was going to say about Raymond, you know, I can’t imagine your loss

I just want to say that. And to even have a daughter looking that far ahead to her wedding day, I can’t imagine as well. I want to bring in your attorney, Robert Zimmerman. Robert, we read a little bit of Google statement saying they have the deepest sympathies for the family.

But but lay it out for us here. Why one? Do you have any reaction to that statement? But also, why are you all suing Google and specifically for what Sure. And thanks for having us. We are suing essentially two groups of defendants. This was a private road and we are suing those responsible

For the road. This was a development that was built about three or four decades ago. And when they built that development, they sold the houses. But their responsibility didn’t stop there. They had a responsibility to either turn the roads over to the North Carolina Department of Transportation or set up

An adequate maintenance program. And they did neither And this was a bridge that no one in the community wanted to take responsibility for with respect to Google. Google was aware for years before this incident that this bridge had collapsed and there was essentially a cliff and a crater in the middle

Of a residential neighborhood for nine years. There is no good reason why this could occur. And we have evidence that multiple complaints were made to Google through their Google Maps application, telling them that this was an issue, telling them that there were articles that showed that this bridge was out

And they did nothing I appreciate they have sympathy at this time, but it never should have allowed it never should have been allowed to occur for this long. And Alicia, obviously, GPS is a major part of anyone’s life who’s driving on the roads. Are you able do you feel you’re able to trust

GPS again? Or how do you view whipping that out to use it now, given what what we’re learning here Well, there’s sort of no other choice these days rather than to use GPS. And so I have to use it. But I’m kind of cynical, like, well, just be careful, you know, don’t,

You know, drive off anything that’s, you know, that not there. I mean, I’ve got to angry about it, but I still have to use it. So it’s always in the back of my mind. But that’s the thing is that everybody trusts it. And or at least has to rely on it.

So I think that it needs to be safe or at least to the best of the makers ability. Yeah. Well, Alicia Paxson, Robert Zimmerman, thank you for joining us, Alicia. Again, so sorry for your loss. We’ll continue to follow this case.

Google is facing a lawsuit from the family of a North Carolina man claiming the company’s Maps application led him to drive off a collapsed bridge and fall to his death. #CNN #News
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35 thoughts on “Family sues Google after father drives off bridge”
  1. There was an episode of 'The Office' were Michael and Dwight were in a car during which Michael insisted, against Dwight's advice, to follow directions telling him to turn left which was right into a lake.

  2. 666 army is Meyers. You all took his gifts. He now takes back. I will take your children's blood as none of you fear death and that's where you all fail. Nrg needs to be paid back. You all took my work. I was never paid for my 10,000s of hours. I now take your peoplea children into early coffins. This is real. En eye for an eye? I take your unconscious children now. 10 cnn children early coffins life expentenscy cut short 1000 years combined cnn children.

    Expect your famous people to lose they're closest blood and loved possessions

    Supreme overlord Meyer

    Cnn and fox News benefits are gone

    Supreme overlord Christopher Scott Meyer

  3. Here's some irony for you: Google "Dr. Robert Epstein" and read what he has to say about Google and a few other of these so-called "information" platforms. He's about to blow the lid off all of Google's shenanigans if they don't kill him first; his wife Misti died in a mysterious car crash in 2019, by the way.

  4. Message from JOE BRANDON`S handlers : `US taxpayers money are ONLY for weapons to fight wars around the world… NOT to fix LOCAL infrastructure. And of course Orange man bad ! `

  5. If there is any fault, it should be the local municipality. They are responsible for maintaining the roads. Also, accidents happen in hard rain. If you cannot see, you need to wait out heavy weather events.

  6. I thought it was suicide before I heard it was at night, dark and rainy, while google should have updated the google map to let people know the bridge was messed up since he wouldn't have been able to see a physical sign if he couldn't even see the bridge, and if he went slow, considering how gow he couldn't see, he could have still ended up off the bridge. When you can't see, your best bet is to stop driving altogether and spend the night or walk. Just don't drive until morning and set up a camp in your car, go to sleep and wait for the rain to stop and the sun to rise.

  7. Yes, Google map is sometimes inaccurate…that's sad…my son used Google map, because he's not familiar with the road… Google maps directed him to the police officers,,,,the police officers took money from him

  8. Sue the city, not Google for not cording off such a hazard. Did no one even drive there beforehand? All Google Maps does is find you the shortest route and updates you on whatever has been reported by users (supposedly).

  9. Americans are so cruel to blame this man, the road should have been barricaded, period. It was probably difficult to see a gapping hole with the bridge, at night. He may not have realized until it was too late to stop timely. Condolences to the family, especially those little girls. The birthday girl will be impacted every birthday with this tragedy!

  10. So, was this a route he never travelled before? It was in their area wasn't it, not a strange area? It sounds like they should have known this area was prone to weather problems.

  11. Google Maps sent me down a road that had a bridge out. I had to turn around and wasted 18 miles worth of time. It's nowhere near this tragedy but could have been had it not been a bright sunny day.

    I'm so sorry for the family those poor girls.

  12. My condolences and I'm sad for the family's loss.

    But…there are just so many things wrong with this. The attorney even admitted that it was known that the bridge was out. Dude wasn't paying attention and drove off a cliff into a body of water. That is in no way Google's fault, it's entirely his own fault. Remember that bridge that connects Siberia to Alaska? I don't recommend trying to drive over it: your own fault if you fall into the ocean.

  13. Bro Google should know that when you're making a map for people to use it's your absolutely responsible to these kind of things cause WE are giving our trust to not get us killed at night so if you ever start this kind of business you can't cheap out of anything or don't create it at all either those two

  14. google maps is just that, a map. drivers are responsible to drive according to road conditions and look out for road hazards.. the city is responsible for the upkeep of the roads and closing them if necessary..

  15. This sounds more like a case against the local government than google.
    I cannot count how many times google and waze have directed me to closed roads while i was ubering.

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