ChatGPT can actually make workers perform worse, according to a new study

CSO – >>> MAYBE YOU GOT INTO CHAT DTP. A NEW STUDY FOUND WORKERS THAT USE THE AI CHAT BOT PERFORMED WORSE THAN THEIR PEERS THAT DID NOT. THIS IS A MEDIA EDITOR AT INSIDER. THAT IS LIKE THE HEADLINE. DEAR DETAILS, RIGHT? BREAK DOWN HOW THE RESEARCHERS

CONDUCTED THEIR WORK TO COME TO THIS CONCLUSION. >> THIS WAS A GROUP OF RESEARCHERS AT HARVARD BUSINESS SCHOOL, AND MORE. THEY LOOKED AT 760 CONSULTANTS. SOME WERE ALLOWED TO USE CHAT GTP, SOME ARE NOT. THEY GAVE HIM A SERIES OF TASKS.

CHAT GTP DID WELL. THE TASK THEY ARE GOOD AT, LIKE BRAINSTORMING AND WRITING A PRESS RELEASE, IDEA GENERATION, PEOPLE WITH CHAT PERFORMED 40% BETTER. THOSE THAT USED IT FOR MORE COMPLEX TASKS, DID NOT CHECK THEIR WORK, THEY USED INDISCRIMINATELY.

>> IT’S LIKE MORE OPEN ENDED? >> RIGHT, PROBLEM SOLVING AND DATA ANALYSIS. USING DATA IN INTERVIEWS WITH THE CEO OR AN EXECUTIVE. IT WAS LIKE USING A LOT OF MATERIAL TO ANSWER TOUGH BUSINESS QUESTIONS. >> THOSE OF THE SHORTCOMINGS, RIGHT?

WE SEE MEDIA REAP WORDS. WE WILL SAY, AI IS GOING TO EPLACE A LOT OF THE JOBS TH CURRENTLY EXIST TODAY. NOT SO FAST? >> RIGHT, YOU NEED A HUMAN TO CHECK THE AI. JUST AS YOU SAID WHEN WE WERE CHATTING EARLIER, YOU NEVER

WOULD LET A NEW INTERN WORK WITHOUT CHECKING THEIR WORK. YOU WOULD NOT LET THE ROBOT WORK THAT WAY. >> THAT’S THE BIG TAKEAWAY I GOT. PEOPLE WERE OVERCONFIDENT. THAT IS WHY THEY ENDED UP WITH THE LESS DESIRABLE PRODUCTS. THEY DID NOT DOUBLE CHECK WHAT

WAS BEING SPIT OUT BY CHAT GTP. >> THE GROUP THAT WAS MOST CONFIDENT THAT NOT ONLY HAD ACCESS, AND ALSO A TRAINING. úT COMPLEX TASKS. THEY WERE THE MOST CONFIDENT. THEY THINK, I HAVE IT AND KNOW HOW TO USE IT.

IT IS A CONFIDENCE AND BLINDLY TRUSTING A NEW ROBOT. >> ONCE YOU START FOOLING AROUND WITH IT, YOU IMMEDIATELY BECOME STUNNED BY ITS CAPABILITIES. EVEN THOUGH IT IS STUPID LITTLE STUFF LIKE WRITE ME A POEM. >> LIKE SHOW ME SUPERMAN AS AN

OLD MAN. >> OH YES, I WASTED A LOT OF TIME DOING THAT SORT OF THING. YOU START TO BECOME ENAMORED WITH ITS CAPABILITIES. EVEN IF THE POEMS ARE QUIRKY AND THE IMAGERY IS NOT THE BEST, YOU ARE SO INTO IT, I CAN

SEE YOU THINKING IT CAN DOING MORE THAN IT IS CAPABLE OF. >> THERE ARE THINGS THAT CHAT GTP IS REALLY GOOD AT. WE TALKED TO REAL ESTATE AGENTS THAT WRITE THEIR LISTINGS WITH IT. WE TALK WITH SOFTWARE ENGINEERS THAT CODE WITH THAT.

TEACHERS WRITE LESSON PLANS. YOU JUST HAVE TO DOUBLE CHECK IT. YOU HAVE TO KNOW IT’S BOUNDARIES, AND WHERE IT STOPS. >> ONE OF THE THINGS THAT CAN DO, IT CAN WRITE AND ESSAY ON WAR AND PEACE. IF YOU SUBMITTED THAT FOR

COLLEGE CREDIT, HOW WOULD A TEACHER BE A■BLE TO DISCERN THA A STUDENT HAD USED ARTIFICIAL INTELLIGENCE? >> THEY MAY NOT BE ABLE TO, ESPECIALLY IF IT IS A SMART STUDENT, AND THEY GO THROUGH AND MAKE A FEW MISTAKES. ONE ISSUE THE STUDY DID POINT

OUT IS THAT, EVEN WITH THE THINGS THAT CHAT DOES WELL, THERE IS NOT A LOT OF DIVERSITY OF IDEA. >> WHAT DOES THAT MEAN? >> WHEN THE CONSULTANT ASKED THE AI FOR BEVERAGE IDEAS, IDEAS WERE SIMILAR. ODDS ARE, THE STUDENTS AI WOULD

ALL LOOK THE SAME. >> CHAT GTP IS ALSO MINING A CERTAIN NUMBER OF YEARS. IT DOES NOT HAVE ACCESS TO EVERYTHING. DO YOU KNOW WHAT YOUR GOES UP TO? >> I THINK IT IS EARLY 2000’S. THE NEWEST MODEL DOES GO UP TO

TODAY. IT IS JUST A ROBOT. IT IS A PROGRAM. IT WILL SPIT OUT IDEAS AND IT WILL MAKE MISTAKES. THAT COULD BE A RED FLAG FOR TEACHERS AND WORKERS. >> THIS IS SOFTWARE OUT THERE THAT TEACHERS ARE USING TO FLAG IT.

>> YOU WRITE A TERM PAPER WITH ARTIFICIAL INTELLIGENCE AND TEACHERS USE ARTIFICIAL INTELLIGENCE TO DETERMINE WHETHER OR NOT IT WAS USED. [ LAUGHTER ] >> WE DID A STORY ON CHAT GTP PROVING THE CLASSROOMS. THEY ARE MAKING PEOPLE GO BACK

TO THE BLUE BOOKS. OR THEY DO ORAL EXAMS. THAT IS ONE WAY. >> WE USE ARTIFICIAL INTELLIGENCE IN VEHICLES AND AIRCRAFT, RIGHT? I KEEP THINKING ABOUT SULLY LANDING THE PLANE ON THE HUDSON RIVER. NINE OUT OF 10 TIMES, ARTIFICIAL INTELLIGENCE GETS

IT, MAYBE IT DOESN’T. THE HUMAN BEING SKILL AND EXPERIENCE, ALL THE THINGS THAT AI DOES NOT HAVE, THERE IS NO PRICE ON THAT. THERE IS NO REPLACING THAT. EVERYONE CALM DOWN.[ LAUGHTER ]

A new study on OpenAi’s ChatGPT may make you reconsider how you use artificial intelligence to carry out your daily work tasks. Madeline Berg, media editor at Insider, joins CBS News to discuss the study.

#news #chatgpt #openai

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