CUSTOMER SERVICE INTERVIEW QUESTIONS & ANSWERS! (How to PASS a Customer Service Job Interview!)

2023-07-20 16:35:51 00:09:52 [ • ] In this video I am going to teach you how to answer the eight most common customer service interview questions if you are applying for any customer service job role with any company or organization make sure you watch this tutorial from start to finish because I will help you pass your interview at the

First attempt and just very quickly if you are new to my Channel please make sure you hit that subscribe button thousands of you are passing your interviews at the first attempt I can only help you if you are subscribed and please give the video a like because

That motivates me to create more content for you thank you very much indeed okay let’s jump straight into the tutorial so to help you pass your customer service job interview at the first attempt I will cover the following three things in this presentation number one I will tell

You what the eight most common customer service interview questions are number two I will then give you a top scoring unique answer to each question to help you beat the competition and then finally number three I will tell you where you can instantly download my full set of 21 customer service interview

Questions and Brilliant top scoring answers okay so let’s get started with customer service interview question number one and that is why do you want to work in customer service here’s my top scoring answer why do you want to work in customer service I want to work in customer service

Because I am a people person and I get genuine enjoyment from helping and serving others there is something very rewarding about solving a customer’s problem or helping them find the right product or service I also want to work in customer service because job security is very important to me there will

Always be demand for excellent customer service employees and providing I do a great job continue to learn and develop my skills I will always have employment customer service interview question number two is how would you deal with a customer complaint here’s my top scoring answer to help you I would deal with a

Customer complaint by listening to the customer and giving them time to speak while they were speaking I would demonstrate active listening skills and take down notes I would ask the customer questions to gain full clarity of the issue and acknowledge how they must be feeling I would then apologize and tell

The customer what I intended doing to rectify the complaint and get them to confirm they were happy with my proposal I would then keep the customer updated regularly with my progress and confirm once everything had been resolved finally I would check back with the customer several days later to make sure

They were still satisfied and share any Lessons Learned From the complaint with my manager and co-workers now just very quickly before I move on to customer service interview question number three and the top scoring answer if you want to download my full set of 21 brilliant answers to difficult customer service

Interview questions you can click that link at any time customer service interview question number three is what’s the the definition of good customer service this is a difficult one but here’s my top scoring answer to help you good customer service is following best practices going above and beyond

What is expected having a good attitude and doing all you can to make the customer feel valued welcomed and appreciated good customer service is also about answering any questions they have promptly possessing in-depth knowledge of Company products and services and doing all you can to ensure the customers experience

With the company is a pleasurable and memorable one the ultimate goal of good customer service is to make the customer want to come back to the business again in the future and recommend it to their friends and family customer service interview question number four is tell me about a time when you delivered

Excellent customer service here’s my brilliant answer in a previous role I spoke to a customer on the telephone inquiring about purchasing one of our products the product was costly and I was concerned that it wasn’t the best to meet their needs I asked them several questions about what they would be using

The product for and explained that we had several alternative products that were not only more cost effective but that perhaps would suit their needs better after answering some of the customers questions about the alternative products they decided to buy one after the purchase I followed up with the customer to ensure they were

Still satisfied with their purchase and they went on to leave the company a glowing five-star review citing the excellent customer service they had received customer service interview question number five is how would you deal with a difficult customer this is a difficult one to answer but here is my top scoring response

I would be professional polite and calm while dealing with the customer I would demonstrate empathy and understanding not take anything they said personally and pay close attention to their body language I would respond quickly to their questions and offer solutions to their frustrations I would never make promises

I couldn’t keep but instead I would offer a personalized experience and keep working hard until they were entirely satisfied with the service customer service interview question number six is what’s the best customer service you’ve ever received here’s my brilliant top scoring answer to help you the best customer service I’ve ever received is

At my local coffee shop I go there every day simply because the service is outstanding when I first started going there the coffee shop owner was super friendly welcoming asked how I was and engaged in small talk that made me feel appreciated every day she is always positive consistent in her attitude

Toward customers and works hard to keep a clean environment that Prides itself on great coffee and service she also goes the extra mile by offering her customers a loyalty scheme meaning every six coffee you order is free customer service interview question number seven is what would you do in the

First 30 days of starting work in this customer service position wow this is a really difficult interview question but here’s my top scoring response in the first 30 days I would speak to my manager to ascertain their expectations regarding my work output and standards I would meet with the customer service

Team introduce myself get to know my co-workers roles and determine how to help the team Thrive I would familiarize myself with Company products and services to answer customers questions and then deliver outstanding service for the company to ensure it maintains its position as a market leader that was a

Fantastic answer now if if you want to download my ready-made 30 60 and 90-day plan for job interviews so you can give that plan to the hiring manager you can click that link right now customer service interview question number eight is what do you think frustrates customers the most here’s my brilliant

Top scoring answer to help you the things that frustrate customers the most include failing to respond to queries promptly some companies need to improve are responding quickly to customers emails or calls customers also often complain that companies will say they will get in touch only to never hear from them again

Customers find frustrating include out of stock items and ability to track their deliveries and rude or negative customer service agents so the next thing to do if you want to make sure you pass your customer service interview at the first attempt is click that link right now in the top right hand corner

Of the video head straight through to my website to passmyinterview.com and you can instantly download my full set of 21 brilliant answers to difficult interview questions you will also get all of those answers I just gave you in a downloadable template format and you can use them to help you pass your interview

Make sure you check out that link also please make sure you hit that subscribe button I am here to help you pass every job interview you ever attend negotiate a salary and progress throughout your career I can only do that if you are subscribed please hit the like button

That really does motivate me to create more content for you and don’t forget to connect with me on LinkedIn I have put my LinkedIn Link in the description below the video it’s always a pleasure and an honor to connect with like-minded professionals such as yourself thank you

For watching and I wish you all the best for passing your customer service interview have a great day

CUSTOMER SERVICE INTERVIEW QUESTIONS & ANSWERS! (How to PASS a Customer Service Job Interview) By Richard McMunn of: https://passmyinterview.com/answers-to-customer-service-interview-questions/
#interviewquestionsandanswers #interviewquestions #customerservice #jobinterviewskills #jobinterview

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DOWNLOAD 21 SUPER ANSWERS TO TOUGH CUSTOMER SERVICE INTERVIEW QUESTIONS:
https://passmyinterview.com/answers-to-customer-service-interview-questions/
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WHY DO YOU WANT TO WORK IN CUSTOMER SERVICE? 01:20

CUSTOMER SERVICE INTERVIEW QUESTION #2 – HOW WOULD YOU DEAL WITH A CUSTOMER COMPLAINT? 02:11

CUSTOMER SERVICE INTERVIEW QUESTION #3 – WHAT’S THE DEFINITION OF GOOD CUSTOMER SERVICE? 03:30

CUSTOMER SERVICE INTERVIEW QUESTION #4 – TELL ME ABOUT A TIME WHEN YOU DELIVERED EXCELLENT CUSTOMER SERVICE. 04:23

CUSTOMER SERVICE INTERVIEW QUESTION #5 – HOW WOULD YOU DEAL WITH A DIFFICULT CUSTOMER? 05:25

CUSTOMER SERVICE INTERVIEW QUESTION #6 – WHAT’S THE BEST CUSTOMER SERVICE YOU’VE EVER RECEIVED? 06:08

CUSTOMER SERVICE INTERVIEW QUESTION #7 – WHAT WOULD YOU DO IN THE FIRST 30 DAYS OF STARTING WORK IN THIS CUSTOMER SERVICE POSITION? 07:01

CUSTOMER SERVICE INTERVIEW QUESTION #8 – WHAT DO YOU THINK FRUSTRATES CUSTOMERS THE MOST? 08:04

INTERVIEW QUESTIONS & ANSWERS (Live Job Interview!) https://youtu.be/KCm6JVtoRdo

LAST MINUTE INTERVIEW PREP https://youtu.be/6bJTEZnTT5A

BEST ANSWERS to Interview Questions: https://youtu.be/EH3yinampCA

How To Introduce Yourself In An Interview! (The BEST ANSWER!) https://youtu.be/wexzvClUcUk

“WHAT TO SAY when you cannot ANSWER an INTERVIEW QUESTION!” https://youtu.be/3PCE7GalxJU

11 SMART things to SAY in an INTERVIEW! (Interview Tips for Freshers & Experienced Candidates!) https://youtu.be/Gm0VRaAqcOs

CONNECT WITH RICHARD MCMUNN ON LINKEDIN.COM:
https://www.linkedin.com/in/richard-mcmunn-coach/

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DOWNLOAD 21 SUPER ANSWERS TO TOUGH CUSTOMER SERVICE INTERVIEW QUESTIONS:
https://passmyinterview.com/answers-to-customer-service-interview-questions/
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29 thoughts on “CUSTOMER SERVICE INTERVIEW QUESTIONS & ANSWERS! (How to PASS a Customer Service Job Interview!)”
  1. Thank you Sir for all your efforts in all the videos..I am Sudanese, a follower of your channel. I have an interview for a tourism visa at the US Embassy in Kuwait. I originally reside in Kuwait and have been working as a driver here since 2006..I ask you to advise Me

  2. Today is my interview with a Us company, I'm so excited about it . Hopefully,it will help me to pass my interview successfully . Thanks for sharing this video ❤

  3. Hey Sir Richard,

    I have been watching a lot of your videos for an interview preparation. I just finished my Aerospace Engineering Interview, And I felt very confident as I Have practiced all the Questions that we're asked in the Interview. Your advice to view an Interview as a Meeting and your advice on positive body language allowed me to Have a great impression on them as they were smiling and thanked me at the end of the interview. They even suggested a Module that I could take up to support my Lack of Background in Advanced Mathematics.

    Thank you very much Richard, I've not only learnt from your talks but also Adapted your Demeanor which I copied as I feel welcome when I watch your videos.

    Support all the waynfrom Singapore!!!

  4. I have an internal interview for another customer service leadership position. I’ve been with the company for a little more than 1 year, and I’ve been promoted twice already. Your videos were instrumental in my getting hired with the company and in securing these advancements. Thank you very much.

  5. Hello sir, I really appreciate all your videos, especially the ones to help succeed in the interview process. I have an interview for a Bilingual Customers Service Representative role tomorrow after being laid off by my former employer.
    To be honest, I have only started learning French on the side recently, thus have very limited working proficiency.
    I need your advice on how to present myself after facing the set back of:
    1. getting laid off
    2. my working proficiency in French is very limited.

    Basically, I am not even fully qualified to take the bilingual job yet.
    Please help. Thank you

  6. Ive an interview coming thursday. I have ADHD and usually stutter and feel anxious/nervous during interviews. What advice would u give me? And please wish me luck.

  7. Hi Sir,
    I been watching most of your video for interview (as I prepare for it last month)..You really give me confident and good advise..Very helpfull video..And guess what, I get HIRED..!!
    Thank again for your helpfull video..❤❤

  8. Could you please expose the list of questions at the begining of each video as some times i need to get back to your videos & listen to specific question & answer so it is too hard to find out what iam looking for /included in which video …
    Thanks a lot
    Too helpful

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