Customer Service Vs. Customer Experience

2016-10-13 20:49:12 00:15:22 [ • ] One of the best exercises for you to do is make a list of companies or businesses that you go back to over and over and over again, and ask yourself why. For instance, list five companies and to the right say, “I go to this restaurant at least once a week.

Why do I go back? Because of . . . ” I go to this fast food place every week. Why. . . I go to this store to shop for clothes every month. Why do I go back again? I go here for groceries. Why do I go back here over and over again?

What is the reason? And the reason will generally be one of these six reasons that it’s going to give you a lot of clues for your own business. #1: Fast You’re either going back there because it’s fast. Why? Fast food – I don’t want to sit down.

I just want my food and leave. That’s all I want. I don’t want anything. I just want a fast service. So you go back to a place because it’s fast. #2: Quality One could be quality. What is quality? It’s better material. It’s better fabric. It’s better whatever.

The quality is better and I’m willing to spend more money but I go back for quality. #3: Cheap Another reason could be because it’s cheap. You may say, “Hey, I go to Wal-Mart because Wal-Mart has what? Everyday low prices. It’s the cheapest place, that’s where I want to go to. No problem.

That’s their play. #4: Luxury I go there because of luxury. I’ve been buying Mercedes all my life because it’s a luxury. I like to go to this restaurant because it’s luxury. I like to stay at the W because it’s luxury. I like to go. . . because of the luxury feeling you get.

#5: User Friendly Another one could be user friendly. I go back to this place, it’s so easy. I go back to this website because it’s so easy to use. I like to use this app because it’s so easy to use. User friendly. It’s so easy. I like iPhone; it’s user friendly.

I like this, it’s user friendly. #6: Customer Service And the other one is customer service. Now most of the time businesses say, “we have the cheapest, we have the fastest, we have the best, we have the most luxury, we have the most incredible quality, we have user

Friendly, it’s so easy” or best customer service. Now, customer service is generally boring. And generally entrepreneurs, we don’t necessarily pay that much attention to customer service because it’s kind of like, oh my gosh, customer service? C’mon, give me a break. This is boring! Watch, this video isn’t going to get that many views.

You’ll see it. Because this is not an exciting topic. But this is a very, very important topic. By the time I’m done explaining this to you. When you about customer service, what companies do you think about? Watch this. People buy BMW. Do you know why? Because of their service.

You simply drop off a BMW, take another one, and you go back. So BMW has a reputation of being incredible service. Now. Range Rover may be Luxury, but it doesn’t have the best service. But they’re known for luxury. So what is the play? You go to another car and it may be cheap.

Hey, I’m going to buy a Ford Focus. I’m going to buy whatever. Because it’s cheap. There are things you can think about. Tesla user friendly. It’s easy. Right? Customer service. Nordstrom. You go to Nordstrom, I don’t care what it is.

One time an old lady goes back to Nordstrom and this is a story you can find all over online. It’s written about in books, etc. etc. This person goes to Nordstrom and says, “I bought this tire from here.” The cashier says, “We don’t sell tires.”

“No, I bought it here, and I want to return it.” “Do you have a receipt?” “I don’t have a receipt.” Do you know what Nordstrom did? They took the tire! And the person said how much it cost and Nordstrom said, “Okay, we’ll take it back.”

And the person went on to say we returned the tire, they’re going to throw that tire in the trash, but customer service to them is extremely important. Now there are some places you buy something from, no return policy. We don’t take it back. We don’t.

. . they don’t care having one star reviews because their policy is, I don’t care to return it. You buy it, you got it, it’s gone, we’re not taking it back. Mattress companies sometimes do that. Some of them do certain – no, you’ve already laid on it. You’ve already done this.

We’re not taking any of it back. Customer service. If you think about Amazon, Amazon’s got great customer service. I think about Zappos. We went and got a private tour of Zappos headquarters. They’ll stay on the phone with you and talk to you.

They literally will talk to you, how things are, hey let me order pizza for you. Hey, let me do this for you. It’s constant customer service that people talk about them. Apple’s known for great customer service. Southwest Airlines, when their attendants tell the jokes that they say, “hey, if you

Have to do this, make sure you put the mask on yourself and if you have two kids, choose which one you like more. . .” These things hahaha, it’s funny; but that’s customer service. You kind of connect with it. This is a very, very, very valuable way for you to build your business.

So now the question becomes, what is the difference between customer service and customer experience. Pat, what is the difference? Isn’t it the same thing? Absolutely not. Why? Let me explain. And I’ll simplify it for you and it will stay in your mind. Think about customer service as reactive.

And think about customer experience as proactive. What does this mean? For instance. Here’s customer service. “Thank you for calling AT&T. How may I help you?” Yes, great. Is there any other issues that you have? Have I fulfilled your service request you’ve asked here today?

Okay, please take this recorded call and survey that we have going on . . . Reactive. Customer service could be a client is upset, you handle it, you react, you solve. All good. Customer service is thank you, please, may I please put you on hold? Thank you for your help.

Thank you for listening. Thank you for understanding. Thank you. . . it’s customer service. Customer service could be, “I totally understand where you’re coming from. I totally feel your pain. I’m sorry.” It’s apologetic. It’s customer service, because it’s reactive to something, right?

A customer buys, here’s your receipt, thank you so much, have a great day, would you also like to buy this? Would you like to upgrade your service? Customer service. That’s customer service. And by the way, very important, customer service. Now a few are very good at customer experience.

That’s kind of when you go from here [customer service] and you graduate over here [customer experience]. Let me explain what I mean by customer experience. Look, whatever business you run, if you have more than 100 customers, you will generally be able to tell me that you have some VIP customers.

Everybody has VIP customers. This is not about discrimination. VIP customers to American Express is called Black Card. VIP customers to American Airlines is called Executive Platinum or Executive or Gold Member, that they get priority seating, right? A VIP customer for Sephora makeup for ladies could be called Beauty Insider.

Sephora does very well because they have this Beauty Insider group where the girls who are part of Beauty Insider get samples sent to them before everybody else. That’s Sephora. They do a phenomenal job with Beauty Insider that’s worked very, very well. They get it before all the other customers.

Your VIP, VIP Amazon is Prime. There are many of them that I can give you. The VIPs, you’re hoping to get many of them here [customer service] to be converted in to VIPs and they only get converted here, based on what? Customer experience. So what is customer experience? Proactive.

Proactive is the way you treat them. The details. Customer experience is all about details. So if I call American Express Black Card, or if I call Visa Black Card, Mastercard Black Card and they’ll tell me, “Hey, we just want to remind you, your anniversary is coming up. Your wife’s birthday is coming up.

Any plans? We see that last time you went to Bacara Hotel. Do you want to do the same thing? Do you want me to look for something? How about you give me this afternoon and let me look for something and get back to you.” Customer experience.

Then they send me an email and they call me. When is a good time for us to get on the phone? 15 minutes. So let me tell you what I found. If you want to do something very extravagant, we found this one place and we can do this

Experience and . . . and it’s do unique and let me tell you what it is. You’re wife’s really going to like it. Tell me what things your wife likes. Experience. Experience. Amazon could go out there and find exactly what things you buy and see your buying trends

And they give you a better experience. It doesn’t matter what it is. it all goes to the experience part. Or you go into Apple and you talk to one of the guys at Apple and they talk to you like you are a regular human being.

You don’t feel like you’re scripted — too much. Although they have a script as well that they’ve got to follow. But it’s just talking to you. Zappos the same way. They’re talking to you. They’re listening to you. Tell me about. . . how’s your day?

You don’t hear too many “regular” customer service people companies saying, “So tell me about your day.” Think about that small little side question that you call somewhere, you call Chase for customer service. Yes, I’m trying to handle this. . . Okay, great, let me place you on hold.

Let me see what I can do. Do you have a case number for this? Okay, thank you. Okay, have a great day. Bye bye. Done. Instead, okay, Patrick Bet-David, thank you so much. By the way, Patrick, how was your day today?” And I’m going to say whatever I’m going to say.

I’m going to give them, “It’s okay. It’s great” And then I’m going to ask what? “How was your day?” “Oh, my day’s great. Thank you for asking. By the way, thank you for your loyalty. I can see you’ve been with us for 10 years. We appreciate your loyalty with us.” Hey!

Somebody appreciates my loyalty. I’m a loyal human being. No problem, I’ve been a loyal customer. We’re proud to put, “I’ve been an American Express cardholder since 1998” whatever it is. Loyalty, right? Hey, we appreciate you. Thank you. This [customer service] goes to here [customer experience].

And the more you can take people from here [customer service] to here [customer experience] the better off you’re going to be with your business. Let me help you think about it maybe in a way that will make sense to you a little bit more and we’ll wrap up this episode is this.

So when it comes down to the dating game. Just think about it this way. There are a lot of people that just [snap] boom. They want to go out and be promiscuous. All good. It’s a philosophy, if you want to do that, that’s good.

In business, if you treat your customers like that or even women like that, your reputation spreads. If you treat customers like that, or anybody like that, reputation spreads. And it’s not always the best reputation to not treat people properly. So then there is just one-night stand philosophy. Then there’s dating philosophy.

Then there’s marriage philosophy. Your VIPs are marriage. Your VIPs are marriage. Your VIPs are people that go from dating to marriage. They’re kind of trying your product. They like it. Ah, um, great. Wow, they treat me so well, I want to marry these guys. And I want to go there regularly.

And then I want to tell other people. They become your best recruiters. VIP members become your best recruiters. Best recruiters. They recruit for you for free. All that million dollar ad on T.V. that you’re trying to do or whatever it is you’re trying to do, you don’t have to do it.

Because they’re doing it for free – if you convert people into VIPs. They are so valuable. This is why some companies, there’s nothing different Zappos does except for the fact that they create incredible customer service. They don’t make shoes. They don’t make shoes. Zappos doesn’t make shoes. They’re not Toms.

They don’t make shoes. It’s service. It’s purely service for them. They give incredible service. They send you return, you don’t have to pay for return if you don’t like it, they’ll pay for it. It’s purely a service game. They’re not playing the cheap game. They’re playing the service game with you.

It’s so valuable and then all of a sudden, Zappos gets valued at, it was bought for a couple billion dollars, whatever the number is. Tony Hsieh is a customer service guy. So I know a lot of times especially startup entrepreneurs are people that you want to become a millionaire yesterday.

I get messages, “I want to be a billionaire by the time I’m 35 years old.” That’s great, you know. Maybe don’t tie it to, believe me, if you tie it for more people being happy doing business – I had a conversation this morning with a friend of mine who’s one of our executives

In our company, he’s a doctor, Dr. Cooper. He and I were having a conversation together and he said, “Pat, somebody came and told me something about why I chose to work with you, and he said, all I said is my entire experiences of working with you, how it’s been.

And he’s going into this whole story what he’s telling me on this call we’re having, early, early call that we’re having here this morning, which was a fascinating call. I’m sure he appreciates that call, but that’s a shout out, he and Tasha just had their 20th anniversary.

So we’re having this call together and all he was telling me, while I’m listening is our experience together, why he’s still here. He left a six-figure job to come here. He was a principal, the youngest principal in the San Bernardino Valley area.

But he came because of the experience he had and he is my customer. Now we’ve become very good friends, so it’s past a VIP. And the more we have of that, that we treat people properly, the more they tell everybody. Your business gets stronger.

You can’t have this wam bam type of a mentality and your business isn’t growing because you’re not paying attention to your customers. So go back, again, the initial exercise, make a list of the five businesses that you go to regularly and ask yourself why do you go back.

You will be amazed how all of them will generally have one of these things here. One of these things here. Now you may say, convenience, it’s very close. That’s part of fast. So any of that stuff that you write down is going to be part of one thing.

And then for your own business, ask yourself, “What can I do to take my customer service to a whole different level, to add customer experience to my business and to give birth to more VIP customers? And what can I categorize as a VIP customer for me?

What do you categorize as a VIP customer for you, and what can you do to promote more people from regular to VIP customers? That in itself is going to make you a ton of money, depending on how big you want to

Build, it will do you very, very well growth-wise, word of mouth, people want to do business with you regularly over and over and over again. So, that’s my message today for you on customer service and customer experience. Mario, where’s our pillow? Do we have our pillow?

I can no longer say 100,000 subs because we are now at 100,000 subs. What is exciting is we already got many hundreds of emails of people that said they’re making that video on why I love Valuetainment and if you don’t know about the video, we just

Crossed 100,000 subs and Mario asked me to announce a contest to be able to privately mentor three of you here in my office in Dallas, Texas for three hours to go through your business plan and put a strategy plan together for 2017.

We’re planning on doing it sometime in the month of December, but you’ll need to submit a 3-minute video and all the details – let’s put a link somewhere here, where people can see it. You can go to PatrickBetDavid.com as well, boom! And you’ll see the details as well.

So 100,000 subscriber celebration contest, you can find out more details about that. But if you haven’t subscribed yet to the channel, please do so, click on the link below here, and if you have any questions about customer service and customer experience, post your comments and thoughts on the bottom. Take care everybody.

Bye bye.

For detailed notes and links to resources mentioned in this video, visit http://patrickbetdavid.com/customer-service-vs-customer-experience

Visit the official Valuetainment Store for gear: https://www.valuetainmentstore.com/

Customer service vs. customer experience; Do you know the difference?

One of the best exercises for you to do is make a list of companies or businesses that you go back to over and over and over again, and ask yourself why.

On the left, list five companies you return to again and again, and on the right write the reason for doing so.

For instance, on the left write, “I go to this restaurant at least once a week” and on the right write, “I go there because _____________.”

The thing that goes into the blank is generally one of these six reasons. They will give you a lot of clues for your own business.

#1: Fast – 0:38

#2: Quality – 0:49

#3: Cheap – 0:57

#4: Luxury – 1:10

#5: User Friendly – 1:23

#6: Customer Service – 1:38

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37 thoughts on “Customer Service Vs. Customer Experience”
  1. Mario asks "who is your VIP customer" and goes on to ask, do you know how to move other customers up into that category? Smartness. My take-away from this vid is that trust building is integral to client experience and this is why the professional services industry should sit up and take note. We have to do more than "service" our customers with speedy delivery, and make the effort to move toward serving them as life long clients who deserve to be listened to and treated with great thankfulness and respect. Thanks!

  2. Customer service is a present that will happen now or could happen later and Customer experience is happening in the past that you will feel on how they treat you.

  3. You mentioned Elon today 6 years later as thee "Best Customer Service Representative" when In fact isnt he the Best Retainer of Customers Experience? Based on your own evidence? For crys sakes He has a Cult Following thats Real. Hell you should Remix this whole video using a Tesla Timeline. Especially that time He showed face to when he walked back a lower price and tried to bamboozle his early V.I.P's for Roadster for a higher price and showed how to come out on top the End. Rivian just tried it as well last Christmas, and had to back track the 3 card monty hand they tried to play on their Early adopters. If Elon had held his Ground with the switch-a-roo higher price Tesla would not be here Today. There is a Video of this. Early days of Roadster Deliveries. And he states we have to raise the price because it is cost more to make the car than its being sold for. But if he doeant back track. The User Experience. Is tarnished forever and You have V.I.P' s warning customers, Instead of elated customers trying to get every butt in his car to help Tesla sell more Cars. From your channel perspective Epic Chess move and Master Class Case Evidence. Make this video, and maybe send me a first draft of the Video to see if you guys got it right. Before everyone Else see it. As a matter of fact. You guys should write a script for a livestream. All hands on deck for the Livestream to be fluid. About 3 or 4 run thrus, or as much as it takes but not much. Brainstorm the livestream with the techs. Must see Entrepreneur Event. Omg you can add for fair use purposes pop culture references from Dave Chappelle or other references that may fit the message we tring to convey but use something else to make it resonant deeper with a joke. This can be a classic evidence of how Fluid you guys are. If you watch your old Video you will see, based on your own Evidence Elon is the Best at Retaining Customer Experience. Period. From Manufacturing to Customer Experience. End to End. And all in between He is on Top of it. All of it.

  4. Don’t agree. Great customer service is not reactive it’s proactive. You provide so much value so that the customer gets happy at once. But if there is a need to help they are going to listen. Experience is when you take a service or a product for that matter and lay another layer on top of that. In other words an experience does not replace a product or a service it adds to it, another dimension. You do that when you customize a product or service to a point that the customer feels that it’s specific for them.

  5. One is basic customer service and the other is excellent customer service . Both are Customer Service, one just makes the customer experience much better. Stop giving new names to things just coz you feel like it. That is called BS.

  6. Great video! This is a very important topic and it's helpful to know the different reasons why people keep going back to certain businesses. Understanding these six reasons (fast, quality, cheap, luxury, user friendly, and customer service) can provide valuable insights for one's own business. Customer service is often overlooked but it can make all the difference. As the example of Nordstrom showed, great customer service can build a loyal customer base.

  7. Customer service is both fun and tough, I enjoyed it about.
    However, the sad truth is, they are almost always both under appreciated and paid by the respective company.
    I tried to push for that in my current company, but they always bring cost into the equation.
    Sad really.

  8. How value adding is this veen in customer service for over 10years….never seen customer experience as different from customer service…thankyou for making a distinction …value adding indeed

  9. The transition from customer service to customer experience is life changing for any relationships (personal, businesses and organizations). In these highly competitive, challenging and complex environments we live in, customer experience is a game changer. Hacking into the psychology of any customer is one of the best trade secrets ever to be applied by the hospitality and tourism industry. Thanks Patrick. Much appreciated!!!

  10. Great video, and I like some of the distinctions that you drew. My version of the customer experience factors in a whole lot more than just how we treat them. It has to do with the entire process of acquiring the customer and serving them from start to finish. For example (and this is a big one) How easy do we make it to do business with us? Do we rush people or delay them? Do we create unnecessary extra steps? This morning, I went to open a new bank account. The people were very nice, but the process was just horrifically slow. It is not the kind of place that I would consider "marrying" material because I don't always have the extra time or desire to spend an hour opening one account. Customer experience was much less than ideal even though everyone may have done everything perfectly from a human relations standpoint. Customer experience includes what people see, what they hear, what we hand them, and so much more. Is our place of business even clean or attractive. These things are vital for retail or professional business owners to be experts in knowing, training, and executing.

  11. OMG I live in Dallas and had a horrible customer experience with my surgeon’s office. I provide my donors with exemplary customer experiences and literally started looking up videos on the disappearance of good customer service, so here am I!

  12. In my experience as a Customer —and I've been around for 70 years— I can say that Customer Services aren't what they used to be. Very few Companies these days have a good Customer Service, never mind, "Customer Experience'". They rely on BOTS, FAQ, automated services and answering machines. The worst culprits are those who lack transparency: no contact details, addresses, emails or telephone numbers. Some supply them, but don't bother to respond which begs the question do they even read their mail or listen to the messages left?. It's all window dressing. Some of the biggest Companies, including Banks and Insurance Companies are guilty of the poorest Customer Services. The public are treated like 'fish' in the sea: baited, caught and then treated with casual contempt and disregard. This behaviour does little to instil the Publics' trust or confidence in their products or services. It will get worse before it gets better. Sadly, it won't be in my life-time.

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ADITIA NUGRAHA AGEN BISNIS AKTIVITAS AGEN ASURANSI AKTIVITAS AGEN PERJALANAN WISATA AKTIVITAS AKUNTANSI, PEMBUKUAN DAN PEMERIKSA AKTIVITAS ARSITEKTUR AKTIVITAS BIRO PERJALANAN IBADAH UMROH DAN HAJI KHUSUS AKTIVITAS BIRO PERJALANAN LAINNYA AKTIVITAS DEBT COLLECTION AKTIVITAS DESAIN INDUSTRI LAINNYA AKTIVITAS DESAIN INTERIOR AKTIVITAS DESAIN KOMUNIKASI VISUAL/ DESAIN GRAFIS AKTIVITAS DESAIN KONTEN KREATIF LAINYA AKTIVITAS DESAIN PERALATAN RUMAH TANGGA DAN FURNITUR AKTIVITAS FOTOGRAFI AKTIVITAS HOSTING DAN YBDI AKTIVITAS JASA INFORMASI AKTIVITAS JASA PENUNJANG USAHA LAINNYA Aktivitas Jasa Perorangan Lainnya YTDL AKTIVITAS JASA SISTEM KEAMANAN AKTIVITAS KANTOR BERITA OLEH SWASTA AKTIVITAS KEBERSIHAN BANGUNAN DAN INDUSTRI LAINNYA AKTIVITAS KEHUMASAN AKTIVITAS KEINSINYURAN DAN KONSULTASI TEKNIS AKTIVITAS KONSULTAN HUKUM Aktivitas konsultan kekayaan intelektual AKTIVITAS KONSULTAN KEKAYAAN INTELEKTUAL AKTIVITAS KONSULTANSI PARIWISATA AKTIVITAS KONSULTANSI TRANSPORTASI Aktivitas Konsultasi Bisnis Dan Broker Bisnis Aktivitas Konsultasi Bisnis Dan Broker Bisnis AKTIVITAS KONSULTASI KEAMANAN INFORMASI AKTIVITAS KONSULTASI KOMPUTER DAN MANAJEMEN FASILITAS KOMPUTER LAINNYA AKTIVITAS KONSULTASI MANAJEMEN LAINNYA AKTIVITAS KONSULTASI PAJAK AKTIVITAS MANAJEMEN DANA LAINNYA AKTIVITAS PEMROGRAMAN KOMPUTER LAINNYA AKTIVITAS PENEMPATAN PEKERJA RUMAH TANGGA AKTIVITAS PENEMPATAN TENAGA KERJA DARING (JOB PORTAL) Aktivitas Penerbitan lainnya AKTIVITAS PENERJEMAH ATAU INTERPRETER Aktivitas Pengembangan Aplikasi Perdagangan Melalui Internet (E-Commerce) AKTIVITAS PENGEPAKAN Aktivitas Pengolahan Data AKTIVITAS PENUNJANG ASURANSI, DAN DANA PENSIUN LAINNYA AKTIVITAS PENUNJANG JASA KEUANGAN LAINNYA AKTIVITAS PENUNJANG PERDAGANGAN BERJANGKA KOMODITI LAINNYA AKTIVITAS PENYEDIA GABUNGAN JASA PENUNJANG FASILITAS AKTIVITAS PENYEDIAAN TENAGA KERJA WAKTU TERTENTU AKTIVITAS PENYELEKSIAN DAN PENEMPATAN TENAGA KERJA DALAM NEGERI AKTIVITAS PENYELEKSIAN DAN PENEMPATAN TENAGA KERJA LUAR NEGERI AKTIVITAS PENYELIDIKAN AKTIVITAS PENYEWAAN DAN SEWA GUNA USAHA TANPA HAK OPSI ALAT PESTA AKTIVITAS PENYEWAAN DAN SEWA GUNA USAHA TANPA HAK OPSI ALAT REKREASI DAN OLAHRAGA AKTIVITAS PENYEWAAN DAN SEWA GUNA USAHA TANPA HAK OPSI BARANG KEPERLUAN RUMAH TANGGA DAN PRIBADI AKTIVITAS PENYEWAAN DAN SEWA GUNA USAHA TANPA HAK OPSI MESIN PERTANIAN DAN PERALATANNYA AKTIVITAS PROFESIONAL, ILMIAH DAN TEKNIS AKTIVITAS TELEKOMUNIKASI AKTIVITAS TELEKOMUNIKASI TANPA KABEL ASURANSI JIWA KONVENSIONAL ASURANSI UMUM KONVENSIONAL DANA PENSIUN PEMBERI KERJA KONVENSIONAL DIAN RISQI GADIS DESA INDONESIA JAJAK PENDAPAT MASYARAKAT JASA INFORMASI PARIWISATA JASA JUAL KEMBALI JASA TELEKOMUNIKASI JASA KONTEN SMS PREMIUM JASA PENYELENGGARA EVENT KHUSUS (SPECIAL EVENT) JASA PENYELENGGARA PERTEMUAN, PERJALANAN INSENTIF, KONFERENSI DAN PAMERAN (MICE) JASA PRAMUWISATA JASA RESERVASI LAINNYA YBDI Jasa Reservasi Lainnya YBDI YTDL KEGIATAN PENUKARAN VALUTA ASING (MONEY CHANGER) LAYANAN PINJAM MEMINJAM UANG BERBASIS TEKNOLOGI INFORMASI (FINTECH P2P LENDING) KONVENSIONAL Manajer Investasi PEDAGANG BERJANGKA PELATIHAN KERJA BISNIS DAN MANAJEMEN PERUSAHAAN PELATIHAN KERJA PARIWISATA DAN PERHOTELAN SWASTA PELATIHAN KERJA PERTANIAN DAN PERIKANAN SWASTA PELATIHAN KERJA PERUSAHAAN LAINNYA PELATIHAN KERJA TEKNOLOGI INFORMASI DAN KOMUNIKASI PERUSAHAAN PENASIHAT INVESTASI BERBENTUK PERUSAHAAN Pendidikan Bimbingan Belajar Dan Konseling Swasta PENELITIAN DAN PENGEMBANGAN ILMU PENGETAHUAN SOSIAL PENELITIAN DAN PENGEMBANGAN SEJARAH/CAGAR BUDAYA PENELITIAN DAN PENGEMBANGAN SENI PENELITIAN PASAR PENERBITAN SURAT KABAR, JURNAL DAN BULETIN ATAU MAJALAH PENYEWAAN VENUE PENYELENGGARAAN AKTIFITAS MICE DAN EVENT KHUSUS PERANTARA MONETER LAINNYA PERDAGANGAN BESAR BERBAGAI MACAM BARANG Perdagangan eceran bukan di toko, kios, kaki lima dan los pasar PERGADAIAN KONVENSIONAL PERIKLANAN Portal Web Dan/Atau Platform Digital Dengan Tujuan Komersial Portal Web Dan/Atau Platform Digital Dengan Tujuan Komersial Portal Web Dan/Atau Platform Digital Dengan Tujuan Komersial RDP GROUP REAL ESTAT ATAS DASAR BALAS JASA (FEE) ATAU KONTRAK REAL ESTAT YANG DIMILIKI SENDIRI ATAU DISEWA

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